Terms & Conditions

Our company and these terms

branded-cups.com is operated by Branded Cups Ltd, registered in England and Wales under company number 08958988. VAT registration number: 184282101. Our registered office and contact address is Unit 1a Commerce Way, Highbridge, England, TA9 4AG. Contact: hello@branded-cups.com or 0333 880 1050.

These terms apply to use of the website and purchases from us, together with the product details, checkout information and any quotation or specific terms agreed for your order. The quotation for rental and other services sets out the terms specific to those services. Consumer statutory rights are not limited by these terms.

Products, quotations and payment

Check the product, finish, quantities, artwork, price, VAT, delivery charges and delivery details before confirming an order. Online checkout states the total payable; a quotation states its applicable pricing and conditions. If you notice an error, contact us promptly. We will contact you if we identify a material error rather than substitute different goods or charges without agreement.

Available payment methods are shown at checkout. An automated receipt acknowledges your submission or payment. Production follows the product specifications and artwork you approve. Keep your order reference for support. Service emails about payment, artwork, production and delivery are part of handling your order.

Artwork and personalisation

You must have the necessary rights to use and supply your logos, images and text. Check spelling, layout, finish and other details before approving artwork. Screen previews are indicative: colour and appearance can vary between displays and the printed product. We remain responsible for supplying goods in conformity with the agreed order and applicable law.

We use saved designs and files for artwork support and fulfilment of your order. Before payment, configurator downloads are watermarked image previews. Original files and vector downloads for the paid design become available after payment. Uploading artwork does not permit us to use your personal data for advertising without the relevant separate choice.

Production and delivery

Delivery timing depends on the product, quantities, artwork approval, payment and production availability. An estimated delivery date is an estimate unless a specific delivery commitment has been agreed. Tell us before ordering if delivery by a particular date is essential. We will communicate material changes and handle delays in accordance with the contract and applicable consumer rights.

Supply accurate delivery and contact details. Contact us promptly if an order is missing, damaged or incorrect, with the order reference and relevant photographs where helpful. This does not remove your statutory rights or impose a shorter legal deadline for claims.

Consumer cancellation and returns

Consumers buying non-personalised goods online have the right to cancel within 14 days after the day they receive the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For one order delivered in separate goods or lots, the period runs from receipt of the last goods or lot.

The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, including cups printed with your own artwork, under regulation 28(1)(b). A standard product is not excluded simply because it is manufactured after ordering. Contact us promptly about changes; we will explain whether a change or cancellation can be agreed.

The Consumer Rights Act 2015 protects consumers receiving faulty, misdescribed or non-conforming goods, including personalised goods. See our Returns policy for the cancellation process, refund timing and return costs. For business orders, cancellation arrangements depend on the agreed contract; consumer cancellation rights apply to consumers.

Privacy, cookies and marketing

Our Privacy policy explains the information used for enquiries, accounts, payments, artwork, manufacture and delivery, our providers and your data rights. Our Cookie policy explains optional analytics, advertising and chat.

Using the website, agreeing to these terms or placing an order does not constitute consent to optional tracking or promotional messages. You can refuse or withdraw optional cookie consent in Cookie settings and still use the service. Operational processing necessary for your order is separate from optional advertising consent.

Website use, liability and disputes

Use the site lawfully and do not interfere with its security, misuse accounts or upload material that infringes another person’s rights. Website content and designs owned or licensed by us are protected by intellectual property rights; your own artwork remains subject to your rights and those of its owners. External links are provided for information and third-party sites have their own terms.

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or applicable consumer statutory rights.

English law applies, subject to mandatory protections that apply to consumers in their place of residence. Consumers may bring proceedings in the courts available to them under applicable law, including their home jurisdiction within the UK. Contact us first at hello@branded-cups.com so we can try to resolve a complaint.